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CounselorReady

ADA Accommodations

Last updated: April 2026

Our Commitment

CounselorReady is committed to ensuring equal access to continuing education for all licensed mental health professionals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

1. Accessibility Features

The CounselorReady platform includes 19 built-in accessibility features available to all users at no additional cost:

Adjustable text size
Adjustable line spacing
High contrast mode
Dark mode
Dyslexia-friendly font
Read aloud / text-to-speech
Reduced motion mode
Enhanced focus indicators
Reading guide / ruler
Color vision filters
Chunked reading mode
Full keyboard navigation
Course search
In-course glossary
Focus not obscured (WCAG 2.4.12)
Voice feedback
Content translation
Bookmarks
In-course notes

All accessibility features are accessible via the toolbar within the course player at no additional cost.

2. Requesting an Accommodation

If our built-in features do not meet your needs, you may request a reasonable accommodation. We will work with you to ensure you can access and complete your continuing education requirements.

To request an accommodation:

  1. Email us at support@counselorready.com with the subject line "Accommodation Request"
  2. Describe the nature of your disability and the accommodation you are requesting
  3. We will respond within 3 business days to discuss options
  4. Approved accommodations will be applied to your account at no additional charge

You are not required to provide medical documentation to receive an accommodation, though you may be asked to provide additional context to help us identify the most appropriate solution.

3. Types of Accommodations Available

In addition to built-in features, we can provide:

  • Extended time for course assessments
  • Alternative format course materials (upon request)
  • Direct human assistance navigating the platform
  • Waiver of timed components where not required for CE credit validity
  • Assistance completing technical requirements

4. Technical Standards

CounselorReady strives to meet WCAG 2.1 Level AA guidelines across our platform. We conduct periodic accessibility reviews and address reported issues on a priority basis. Our course player (CReady Viewer™) was designed with accessibility as a core requirement, not an afterthought.

5. Feedback & Complaints

We welcome feedback about the accessibility of our platform. If you encounter an accessibility barrier, please let us know so we can address it.

If you believe your accommodation request was handled inappropriately or that you have been discriminated against on the basis of disability, you may also submit a formal complaint via our Complaint & Grievance Process.

6. Contact

For accommodation requests or accessibility questions:

GA Integrated Therapeutic Perspectives LLC
Email: support@counselorready.com
Phone: (678) 664-4003